Pagephonic Privacy Policy
Effective date: 11 November 2026
Last updated: 11 November 2026
This policy explains what information the Pagephonic app ("Pagephonic", "we", "us") collects, why, who helps us process it, how long we keep it, and the choices and rights you have. Pagephonic is provided by ZyphexLabs, Islamabad, Pakistan.
Questions or requests: [email protected].
The short version
- You can use Pagephonic without an account. Your books then stay on your phone, except when you use a feature that needs our servers (described below).
- If you create an account, we store your library in the cloud so it can sync across your devices. That includes the text of the books you import, their covers, your reading progress, notes, highlights, bookmarks, vocabulary and reading statistics.
- To translate, narrate, summarise or explain text, we send that text to our servers and to AI service providers. They process it for us; they do not get your name or email.
- We use Google Analytics for Firebase and Firebase Crashlytics for usage analytics and crash reports. These are on by default and you can switch them off in Settings > Privacy.
- We do not show ads. We do not sell your personal information.
- You can delete your account and its data at any time from Profile > Delete account, or by contacting us.
1. Information we collect
1.1 Account information (only if you create an account)
- Email address and password. Your password is stored securely in a scrambled (hashed) form; we never see it in plain text.
- If you sign in with Google: your Google email address, name and profile picture link, which Google shares with us when you choose to sign in.
- Display name you enter, and your profile picture link (if any).
- A user ID we create to link your data together.
1.2 Books and reading data you add
- Files you import (PDF, EPUB, TXT). Pagephonic copies them into the app's private storage on your phone.
- PDF processing: when you are signed in, PDF files are sent to our servers to extract the text, recognise scanned pages and find a cover. We do not keep the uploaded file after processing.
- Synced library (signed-in users): book titles and file names, author, language, chapter list, the text of each chapter, any translated or narration text, and cover images.
- Your activity in the app: reading and listening positions, reading sessions (start and end time, words read), days you were active, notes, highlights, bookmarks and saved vocabulary words with their meanings and example sentences.
1.3 Text you send to AI features
When you use translation, AI narration, word meanings, chapter or book summaries, vocabulary examples or "Ask AI", the relevant text (for example a chapter, a word with its sentence, or your question) is sent to our servers and on to the service provider that performs the task. If you report a wrong Urdu pronunciation, we store the word, its sentence and the voice used.
1.4 Purchases
If you subscribe, Google Play handles the payment. We receive the subscription status, product, store, purchase dates and country, and a customer ID from our subscription management provider. We never receive your card or bank details.
1.5 Usage analytics and crash reports (you can switch these off)
Unless you turn it off in Settings > Privacy, the app sends:
- Usage events about how features are used, such as starting an import or playback, opening the subscription screen, and whether a request succeeded or failed. These carry short labels (for example the file type or a type of error), not your book text.
- Crash and error reports: technical details of the error, device model and operating system version, and an installation identifier. These technical details can sometimes include small parts of the content the app was processing when the error happened.
- Your user ID, so we can tell how many people a problem affects.
Firebase may also derive an approximate location (country or city level) from your IP address, and may read your device's advertising ID where your device allows it. We do not use this information for advertising.
When you switch analytics off, collection stops and reports waiting on your phone are deleted.
1.6 Device and technical information
- Technical logs: your IP address and technical details of each request to our servers, which we use to keep the service secure and fix problems.
- App integrity check: on Android, Google Play confirms that requests come from a genuine copy of the app.
- Notification token: if you allow notifications, a device token so we can tell you when a long task (such as a book summary or translation) finishes. Notifications contain general text, not your book's content.
- Processing diagnostics: information about how a document was processed (for example how long it took and whether it succeeded). If a document cannot be processed, we may keep a short sample of its text, without any link to your account, to fix the problem.
- Usage counters: minutes of narration and number of AI requests, to apply your plan's limits.
1.7 What we do not collect
We do not collect your precise location, contacts, photos, camera, microphone recordings, phone number or browsing history. We do not use advertising SDKs.
2. How we use your information
| Purpose | Information used | Legal basis (where GDPR or similar law applies) |
|---|---|---|
| Create and secure your account; sign you in | Account information | Performance of our contract with you |
| Import, process and sync your books and reading data | Books, reading data | Contract |
| Translate, narrate, summarise and explain text | Text you send to AI features | Contract |
| Apply plan limits and provide paid features | Purchases, usage counters | Contract |
| Notify you when long tasks finish | Notification token | Contract (you choose to allow notifications) |
| Understand how the app is used and fix crashes | Analytics and crash reports | Our legitimate interest in a reliable app; you can object at any time by switching it off in Settings > Privacy |
| Prevent abuse, fraud and attacks | Technical logs, integrity checks, usage counters | Legitimate interest in protecting the service and our costs |
| Avoid repeating the same work for identical content | Text and AI results, without your identity | Legitimate interest in keeping prices low |
| Keep payment records | Purchase information | Legal obligation (tax and accounting) and legitimate interest (handling refunds and disputes) |
| Comply with law and respond to lawful requests | Any relevant information | Legal obligation |
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. AI is used only to produce the content you ask for.
3. Who we share information with
We share information only with service providers that process it on our behalf, under contracts or terms that limit how they can use it, and when the law requires it. We do not sell your personal information or share it for cross-context behavioural advertising.
| Type of recipient | What they do for us | What they receive |
|---|---|---|
| Cloud hosting and storage providers | Run our servers, store your account and synced library | Account information, synced library and reading data, purchases, text sent to AI features, technical logs |
| AI service providers | Translation, summaries, word meanings, examples, Ask AI | The text needed for the task, without your name or email |
| Text-to-speech providers | English and Urdu narration | The text to be narrated |
| Google (Google Analytics for Firebase, Firebase Crashlytics) | Usage analytics and crash reports | As described in section 1.5. How Google uses this information |
| Google Play | Payments and subscriptions, Google sign-in, app integrity checks | Handled under Google's own privacy policy |
| Subscription management provider | Keeps track of your subscription status | Your user ID and purchase information |
| Notification delivery provider | Delivers the notifications you allow | Your device token and the notification text |
| Email delivery provider | Sends sign-in and account emails | Your email address and the email content |
| Customer support tools | Help us answer your messages | Your email address and what you write to us |
AI and text-to-speech providers process your text only to perform the task for us. We ask them not to use it to train their models or to keep it; some may keep it for a short time under their own terms, for example to monitor abuse.
We may also disclose information if required by law, court order or a lawful request from a public authority (including under Pakistan's Prevention of Electronic Crimes Act 2016), to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply.
4. How long we keep information
We keep information for as long as we need it to provide the service and for the purposes described in this policy. After that we delete it or anonymise it so it no longer identifies you.
To decide how long that is, we consider: how long you keep your account and the content in it; whether we need the information to provide a feature you use, to keep the service secure or to fix problems; and whether the law requires us to keep it, for example for tax and accounting.
Your account, synced library and reading data are kept until you delete them or delete your account. In particular:
| Information | How long |
|---|---|
| Your account data, after you ask us to delete your account | Deleted within 30 days of the request |
| Payment and tax records | As long as the law requires, including after account deletion |
| Security and server logs | Up to 30 days |
| Analytics data | Up to 2 months |
| Crash reports | Up to 90 days |
| Pronunciation reports | The word and sentence are removed after 90 days |
Some content we create to provide features, such as AI results or narration audio for the same text, may be kept in a shared form that contains nothing that identifies you, and so is not deleted with your account.
5. Deleting your account and data
- In the app: Profile > Delete account. This deletes your account and the data linked to it, including your cloud library, reading data, notes, vocabulary, covers, profile, usage counters and subscription record, and signs you out on every device. Related data on our servers is removed shortly afterwards. The app also removes your books from the phone you use.
- Without the app: visit pagephonic.com/delete-account or email [email protected] from the address on your account. We will confirm and complete the deletion within 30 days.
- What we keep: payment and tax records (see section 4), information that no longer identifies you, and the shared content described in section 4.
- Subscriptions: deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first (see our Terms).
- Deleting a single book removes it from your library on all your devices. Some of that book's synced data may be kept until you delete your account.
- Uninstalling the app deletes the data stored on that phone. App data is not included in Android cloud backups.
6. Your choices and rights
- Analytics and crash reports: switch off at any time in Settings > Privacy.
- Notifications: you can refuse or later disable them in Android settings.
- Use without an account: your library then stays on your phone. Some features (PDF import through our servers, cloud sync, and features that need a plan) require an account.
- Edit: you can change your display name and edit or delete books, notes, highlights, bookmarks and vocabulary in the app.
Depending on where you live, you may have the right to: access the personal information we hold about you; correct it; delete it; restrict or object to our processing (including processing based on legitimate interests); receive a copy in a portable format; and withdraw consent at any time without affecting earlier processing. To use these rights, email [email protected]. We will respond within one month and may need to confirm your identity. We will not treat you differently for using your rights.
If you are in the European Economic Area or the United Kingdom, you can complain to your local data protection authority (in the UK, the Information Commissioner's Office, ico.org.uk). We would appreciate the chance to resolve your concern first.
If you are a California resident: we do not sell or share personal information as those terms are defined in California law, and we do not use sensitive personal information to infer characteristics about you.
7. International transfers
We are based in Pakistan. Our service providers may process information in other countries, including the United States. Where data protection law requires it, we rely on safeguards such as the providers' standard contractual clauses.
8. Security
Information is encrypted in transit (the app refuses unencrypted connections) and access to your cloud data is restricted to your own account. Sign-in details are stored in your phone's secure storage. No method is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach where the law requires.
9. AI-generated content
Translations, narration audio, word meanings, summaries, vocabulary examples and Ask AI answers are produced by artificial intelligence. They can contain mistakes. Narration voices are synthetic, not recordings of real people reading your book.
10. Children
Pagephonic is not directed to children under 13, and you must be at least 13 to use it. If you are under 18 (or under the age of digital consent where you live), you need permission from a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us information, contact [email protected] and we will delete it.
11. Changes to this policy
We will post any changes on this page and update the "Last updated" date. If a change is significant, we will tell you in the app or by email before it takes effect.
12. Contact
ZyphexLabs
Islamabad, Pakistan
Email: [email protected]